FAQ

You can register on Qlabtics in three ways:

• Lab Director: Register to manage lab operations, equipment, and personnel.
• Supplier (Maintenance Contractor): Register to manage maintenance contracts, assign engineers, and oversee service activities.
• Manufacturer: Register to manage the manufacturing details, equipment distribution, and service contracts.

Each role has specific functionalities tailored to their responsibilities within the system.

After registering, the Lab Director can add engineers through the “Employees” feature:

• Click on “Add New” and enter the engineer’s details (name, email, phone number).
• Qlabtics will automatically send a password via email to the engineer.
• The engineer can then log in and scan the QR code using the Scan icon.

Note for iPhone users: The front camera is used for scanning, but you can alternatively take a picture of the QR code and upload it to the system.

For Android users: The back camera is available for direct scanning. You also have the option to take a picture and upload it.

Both Lab Directors and Suppliers (Maintenance Contractors) have the capability to scan QR codes and add engineers.

If the machine is new:

• Verify the machine by entering the SKU number, serial number, property number, and uploading images and PDF files.
• Link the device to the appropriate lab by selecting the correct lab name from the dropdown menu.
• This ensures the machine is properly registered and tracked within the lab’s system.

If an incorrect lab name is entered:

• The device won’t appear on the Lab Director’s dashboard.
• The Lab Director will receive a notification for any new device or maintenance request, which must be approved or rejected based on the report.
• If the device is not visible on the dashboard, re-enter the information with the correct lab name.

As a Lab Director, you can access comprehensive details about each piece of equipment, including:

• Supplier’s name
• Serial number
• SKU number
• Images of the machine
• Additional relevant documents (PDFs, etc.)
• This ensures complete transparency and tracking of all lab equipment.

Both the Lab Director and engineers (internal or from the service contractor) can change a machine’s status from “Active” to “Under Maintenance”:

• This triggers an automatic email notification to all employees, informing them of the machine’s status change.

The Lab Director can manually change a machine’s status back to “Active” from “Inactive” or “Under Maintenance” through the dashboard. This action will update the system and notify relevant personnel.

Technicians can:

• Reserve machines for specific tasks, selecting the exact time and date.
• Access detailed equipment information and history.
• Scan QR codes to quickly retrieve machine data.

If a device isn’t visible:

• Search for it in the device list.
• Alternatively, scan the QR code to access the device details directly.

Yes, reservations are automatically approved unless the Lab Director chooses to reject them. This ensures smooth workflow continuity.

Lab Directors can access various reports, including:

• Calibration Reports: Details on calibration activities and results.
• Maintenance Reports: Logs of all maintenance activities and statuses.
• Reservation Reports: Records of machine reservations, including user details and timeframes.

Yes, the Lab Director can:

• Review reports to determine if an issue stems from a technician’s usage or from improper calibration or maintenance by an engineer.
• Use historical data to track the root cause of recurring issues.

Yes, the software tracks and displays the date of the next scheduled service contractor visit, allowing for proactive maintenance planning.

The software allows you to:

• Input the expiration date of service contracts.
• Receive reminders and notifications as the contract end date approaches.
• Easily manage and renew contracts through the system.

Yes, Qlabtics will automatically notify you on the exact date when a machine’s warranty is set to expire, allowing you to take necessary actions in advance.