FAQ

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General

To reach us, click here. We are available from Monday to Friday: 8am – 5pm. Saturday: 9am – 2pm CST Time

The security of your information is very important to us, which is why we use 128-bit Secure Socket Layer (SSL) technology for online orders. Qlabtics encrypts your order details using SSL technology to prevent them from being decoded by anyone else.

Shipping

Yes, we are working globally, and we ship worldwide, with extra charge.

Once processed, orders are shipped. The shipment usually takes 1-4 days (inside USA) if the goods are in stock.

Across the country, we ship! We will send your order to the nearest warehouse with inventory when you place your order. We will often ship your orders in multiple packages in order to get everything to you as quickly as possible.

We will email you tracking information once your order has shipped. Be sure to add Qlabtics vines to your “safe” email list in case this email ends up in your spam folder.

We strive to process most orders within 1-2 days, but all orders are processed within 1 to 4 business days (excluding weekends and holidays).

Ordering & Returning

If you wish to cancel or change an order, please contact us and we will work on getting the order caught before our fulfillment team gets started. It is unfortunately not always possible for us to make the changes requested due to our rapid shipping process, but we are here to help with no hassle returns and will work with you to see your refund completed in a timely manner.

We accept Cash and PayPal and soon we will accept Visa, MasterCard, credit cards .

Our team understands the importance of processing refunds in a timely and reliable manner. It can take up to 10 days to receive your refund due to return shipping, inspection, and credit processing times. Once it’s completed, you’ll receive an email notification. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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